Terms and Condition

Terms and Condition 2018-03-11T11:54:44+00:00

Introduction


Freelance IT is a well-established web and software company in Bangladesh. Our main focus is to provide international quality web and software development. But to facilitate our customers, we do provide additional services like Domain registration and Hosting service.

Our Products and Services


Please note, we do not sale any physical product to our customer. Freelance IT only provide digital services.

Customer Support


We have a dedicated team to make sure outstanding support 24 hours a day.

– If any customer has issue with hosting will get prompt support instantly.
– If you need any support regarding web design,Software  development, web marketing we will responds within 12 hours once you submit a support ticket or phone call.
– We do not provide any physical support at your spot. You can have physical support only at our office.

Payment Terms


All payment for domain registration and web hosting are prepaid. You must have to pay full amount before activation. Currently we accept payment through bKash, bank and hand cash.
If you fail to pay renew fees before the day activated your account, can be cause of suspend or cancelation of your domain and hosting.

Claim Refund


You can claim full refund of web hosting package within 30 days of purchase, 100% without obligation. But if you bought domain name will not be refundable.
Please note, refund will not applicable if you buy a package with any offer we provide.

Account Information


Freelance IT is not responsible for any information you provide during registration application. You must have to verify your email address to be an owner of your domain. We do not send any private login information, unauthorized email address or instant messenger.

Violation of Government Rules


Freelance IT is not responsible, if a domain owner breaks any legal rules of local government. We declared us free from any illegal activates.

Services or Website we don’t Allow


Freelance IT is not sale domain and hosting for few website categories. The categories are adult site, gambling, law, military, interest based organization, drags, hacking, spamming, music industry, web scam, web bot, auto script, email marketing. Also we have rights to add new categories in the list in future.

Data Backup, Restoration and Loss


Freelance IT keep weekly data backups for entire web server. We do keep last 4 weeks data. We also provide backup facility to our customer through cPanel. You can download backups at any time.
As per request of client we restore your web data, keep in mind you only have back data last 4 Friday.
We are not liable for any data loss because of natural calamities such as earth quake, flood, digester, cyclone, etc.

Cancelation of Services


Breaking of any legal rules, Freelance IT have right to cancel any contracts made with you at any time.

Account Suspension


If we found any issues on your account we will immediately suspend your account and send you notice to fix. If you do not reply within next 7 days we have right to permanently remove your account.

Conclusion


The above terms and conditions are only applied to make secure and comfortable our clients. Any terms and condition can be change depend on salutation or person to person.

Please note, Freelance IT do respect the ownership of your website and products.